At this time we cannot attend to you, our business hours are from 9:00 to 18:00.

Do you have any doubts about how our website works or any of our services? Don't worry, it's something that can happen, which is why we've compiled several frequently asked questions from our customers in this Help Center, so we can address all your doubts in a simple and straightforward manner.

FREQUENTLY ASKED QUESTIONS

It's very simple to shop at TiendaCPU. Just enter the product you want to buy and click on 'ADD TO CART'

Next, a smaller screen will appear where you can choose to proceed to checkout for this product and complete the purchase, or continue shopping to add more items to your cart.

The following screen will take us to the payment platform, where we will need to enter our card details if we have selected payment by card, or our PayPal account if we have chosen that payment method

Si una vez realizado tu pedido deseas más información sobre el mismo, siempre puedes localizarlo. Para ello vamos al menú de usuario

At TiendaCPU, we offer free express shipping, with estimated delivery times of 24/48 working hours for mainland Spain and Portugal, and 48/72 working hours for the Balearic Islands. We process and ship orders on the same day they are placed, provided they are ordered before 5:00 PM (Monday to Friday).

Still not clear about the estimated shipping time? Don't worry, here are some scenarios:

- If you place an order from Monday to Thursday (before 5:00 PM): you'll receive it within 24 hours in mainland Spain and within 48 hours in the Balearic Islands.

- If you place an order on Friday (before 5:00 PM): you'll receive it on Monday in mainland Spain and on Tuesday in the Balearic Islands.

- If you place an order on Friday (after 5:00 PM), Saturday, or Sunday: you'll receive it on Tuesday in mainland Spain and on Wednesday in the Balearic Islands.

If you want more information about your order after placing it, you can always track it. To do this, go to the user menu at the top right and click on the link: Track my order.

If you want more information about your order after placing it, you can always track it. To do this, go to the user menu at the top right and click on the link: Track my order.

You can also access it through this link.

Once there, you need to fill out the form with your order ID and the email associated with your account to find out where your order is.

If you wish to return a product, we are deeply sorry to hear that, but don't worry, we will assist you with your return. To initiate returns at TiendaCPU, please follow these steps:

REQUEST RETURN AUTHORIZATION

  1. Access the My Account page.
  2. Select the option "Order History and Details".
  3. From the list of orders placed, select the one you wish to return.
  4. Once inside the order information, go to the bottom and select the product you wish to return.
  5. Explain the reason for your return.
  6. Finally, click on "Request Return Authorization".

Once you have completed these steps, you will receive a confirmation email and another email with the return instructions.

PREPARE YOUR PACKAGE WITH THE DELIVERY NOTE

Once you have requested the return, you should securely package the item (in its original packaging) and include the invoice inside. It is essential that the product is complete and corresponds to the serial number of the item sent.

SEND THE PACKAGE TO OUR FACILITIES

Once you have requested return authorization and packaged the product securely, you only need to send the product to our facilities. Here are some scenarios:

- If you wish to return a product due to withdrawal (because you no longer want the product), it is important to know that you must select the transportation company that is most convenient for you to return the package, and you must bear the shipping costs. In these cases, we recommend using the Packlink shipping comparator to see the different shipping companies and select the most economical one for you.
- If, on the other hand, the return is due to an issue on our part (defect or manufacturing fault), we will arrange for the package to be collected from your address, and we will cover the expenses. Don't worry; you won't have to pay anything.

IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send us the product to our facilities. Once we receive it and verify that everything is correct, we will proceed with the refund, which may take 3 to 12 working days after we receive the package at our facilities. If the product is used or the serial number does not match, we will not be able to process the return, and we will send the product back to you.

If you have any doubts, you can find more information on this page about how to make a return, and if you need further assistance, contact our Customer Service through one of the following methods:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

If you have initiated a return and completed all the steps correctly, your refund will be processed within 3 to 12 business days from the receipt of your package at our warehouses.

IMPORTANT: The order amount will be refunded via the same payment method you selected to complete your purchase.

At TiendaCPU, our shipping is express and can take 24/48 working hours.

If after this time you have not yet received your order, please contact our Customer Service department immediately:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

They will be happy to assist you in resolving your issue.

The processing of a return is a procedure that may take a few days. If you still don't have any information during this time, please contact our Customer Service, and they will be happy to assist you.

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

Orders

At TiendaCPU, we offer free express shipping, with estimated delivery times of 24/48 working hours for mainland Spain and Portugal, and 48/72 working hours for the Balearic Islands. We process and ship orders on the same day they are placed, provided they are ordered before 5:00 PM (Monday to Friday).

Still not clear about the estimated shipping time? Don't worry, here are some scenarios:

- If you place an order from Monday to Thursday (before 5:00 PM): you'll receive it within 24 hours in mainland Spain and within 48 hours in the Balearic Islands.

- If you place an order on Friday (before 5:00 PM): you'll receive it on Monday in mainland Spain and on Tuesday in the Balearic Islands.

- If you place an order on Friday (after 5:00 PM), Saturday, or Sunday: you'll receive it on Tuesday in mainland Spain and on Wednesday in the Balearic Islands.

If you want more information about your order after placing it, you can always track it. To do this, go to the user menu at the top right and click on the link: Track my order.

If you want more information about your order after placing it, you can always track it. To do this, go to the user menu at the top right and click on the link: Track my order.

You can also access it through this link.

Once there, you need to fill out the form with your order ID and the email associated with your account to find out where your order is.

At TiendaCPU, shipping costs are completely free, as we don't want you to be surprised when placing your order and finding out that you have to add shipping to the cart price.

Placing an order at TiendaCPU is very simple. The first thing you need to do is have an account in our store. Once registered and logged in, add the products you are interested in to your cart and then proceed to checkout.

You will be redirected to the Checkout page where you will need to fill out the form with your personal information, shipping address, and select your preferred payment method.

To check the status of your order, you need to go to the My Account section, then Order History and Details, where you will see the orders you have placed at TiendaCPU, including their Reference, Date, Total Price, Payment Method, and Status.

You can also access this section through this link.

At TiendaCPU, our shipping is express and can take 24/48 business hours.

If after this period you still haven't received your order, please contact our Customer Service department immediately:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

They will be happy to assist you in resolving your issue.

If you want to cancel a placed order, you must contact our Customer Service through the following channels:

- Phone: 952 373 951

- Mobile and WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

IMPORTANT: We can cancel an order before we dispatch it. However, if we have already shipped the order with the corresponding transport company, we cannot cancel it. In such cases, the customer should refuse delivery when the courier arrives at their address. Nevertheless, if it's before 5:00 PM, give us a call, and we might be able to cancel the order before dispatching it.

If you have received a damaged product, we deeply regret hearing that, but don't worry, we'll solve it.

To manage the return of a damaged product, you must follow the steps described on our returns and exchanges page.

Remember that if you have received a package that is damaged, you must inform us within the first 5 days of receiving the package so that we can process its claim with the shipping company. If you haven't informed us after this period, we can't do anything.

If you want to change the shipping address of an already placed order, you must contact our Customer Service using one of the following methods:

- Phone: 952 373 951

- Mobile and WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

IMPORTANT: The shipping address can only be changed before we dispatch the order. If the product has already been shipped, we cannot modify the address.

Refurbished products are items that have been returned by our customers within 30 days for some withdrawal reason. Before being put up for sale, these products have been analyzed and refurbished by our technical team to ensure their proper functioning.

These products are NOT second-hand items; they are products that have been sold and returned by a customer but have NOT been used. Since they have been unsealed, we cannot sell them as new products, so they gain the status of refurbished products.

As a final note, these products are priced lower than new products, come with a 1-year warranty, and are fully functional.

At TiendaCPU, we have different states of refurbished products, which are as follows:

- Like New: Like New refurbished products are items that have been unsealed and returned by a customer, thus losing their status as completely new items. These products have not been used and are usually returned due to customer withdrawal.

- Damaged Packaging: Refurbished products with Damaged Packaging are items where the box may have some deformation or is missing some of the plastic bags of the elements inside. Since these items are not entirely like new products, they become refurbished products with damaged packaging, but the product itself has no damage.

- Slight Cosmetic Alterations: Refurbished products with Slight Cosmetic Alterations are items that may have a small dent or scratch on some parts. These alterations are often barely noticeable and do not affect the proper functioning of the product at all.

- Missing Accessory: Refurbished products with Missing Accessory are items that lack some accessory included in the product box. These accessories may include cables, stands, chargers, or any other product element. The product description specifies what is missing from that product.

- Used Toner or Ink: Refurbished products with used toner or ink are printers that have been used and returned by a customer, usually due to withdrawal. In some cases, these products may also show signs of use on the packaging but are fully functional at 100%.

If you want to learn more about these types of products, take a look at our refurbished products section.

My account

Creating an account on our website is very simple! To do this, you just have to click on the user menu at the top right and in the dropdown menu, select the option 'Register.' It's that easy!

You can also access the registration page through this link.

To change the personal details of your account on TiendaCPU, you need to go to the My Account section and then click on 'Information.' Here, you can change your Name, Surname, Email, and other options.

You can also access it through this link.

If you want to change your shipping address, add a new one, or remove an existing one, you should go to the My Account section and click on Addresses. Once inside, you can easily manage your shipping and billing addresses.

You can also access it through this link.

Don't panic! If you've forgotten your password, don't worry, you can easily reset it.

To do this, you need to go to the user login page and click on the option below Forgot your password? You can also access it through this link.

Once you've done this, you'll be redirected to a page where you'll need to enter the email address you used to sign up for TiendaCPU. After that, you'll receive an email with instructions on how to reset your password.

To view your order history on TiendaCPU, you need to go to the 'My Account' section and click on Order History and Details.

You can also access it through this link.

Of course, at TiendaCPU, we comply with the Data Protection Law, so all personal information of our customers is fully protected.

If you have further questions, you can refer to our privacy policy section.

If you want to unsubscribe from our newsletter, you can do it in two ways:

  • - In any email from our newsletter, in the bottom section, you can click on the option 'Unsubscribe.'
  • - Another option is to go to the 'My Account' section, then 'Information,' and at the bottom, uncheck the box 'Subscribe to our newsletter.'

If you would like to delete your TiendaCPU account, please contact our customer service so we can assist you with the deletion.

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

Our customer service hours are Monday to Friday from 09:00 to 14:00 and from 15:00 to 18:00.

Warranty and Returns

If you need more information about returns at TiendaCPU, on this page you will find all the information about our product return policy.

Have you made a purchase at TiendaCPU and it turns out that your product is defective? Don't panic, it's something that can happen! But don't worry, everything has a solution, and we'll take care of everything.

To resolve this issue, please contact our Customer Service team through one of these channels:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

Our Customer Service team will be happy to assist you.

For this type of returns, we have 2 scenarios:

IF YOUR ORDER IS LESS THAN 30 DAYS OLD

In this case, we will send you a replacement product or provide a refund.

If after receiving the product, we verify that it works correctly, we can do two things:

- Return the product to you, with the collection and shipping costs to be paid cash on delivery.

- Issue a refund, deducting the collection costs incurred.

IMPORTANT: To return the product, remember that you must send it in its original packaging, so we recommend keeping the box for at least the first 30 days.

IF YOUR ORDER IS MORE THAN 30 DAYS OLD

It will be handled under the manufacturer's warranty. In this case, please contact us for more information and assistance with the process.

IMPORTANT: Remember that we offer a 3-year warranty for new products from the delivery date and a 1-year warranty for refurbished products.

At TiendaCPU, all our new products come with the manufacturer's official warranty, which has a period of 3 years from the delivery date. For refurbished products, we offer a 1-year warranty.

IMPORTANT: The product warranty does not cover deficiencies caused by negligence, impacts, or incorrect use of the product.

If you wish to return a product, we are deeply sorry to hear that, but don't worry, we will assist you with your return. To initiate returns at TiendaCPU, please follow these steps:

REQUEST RETURN AUTHORIZATION

  1. Access the My Account page.
  2. Select the option "Order History and Details".
  3. From the list of orders placed, select the one you wish to return.
  4. Once inside the order information, go to the bottom and select the product you wish to return.
  5. Explain the reason for your return.
  6. Finally, click on "Request Return Authorization".

Once you have completed these steps, you will receive a confirmation email and another email with the return instructions.

PREPARE YOUR PACKAGE WITH THE DELIVERY NOTE

Once you have requested the return, you should securely package the item (in its original packaging) and include the invoice inside. It is essential that the product is complete and corresponds to the serial number of the item sent.

SEND THE PACKAGE TO OUR FACILITIES

Once you have requested return authorization and packaged the product securely, you only need to send the product to our facilities. Here are some scenarios:

- If you wish to return a product due to withdrawal (because you no longer want the product), it is important to know that you must select the transportation company that is most convenient for you to return the package, and you must bear the shipping costs. In these cases, we recommend using the Packlink shipping comparator to see the different shipping companies and select the most economical one for you.
- If, on the other hand, the return is due to an issue on our part (defect or manufacturing fault), we will arrange for the package to be collected from your address, and we will cover the expenses. Don't worry; you won't have to pay anything.

IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send us the product to our facilities. Once we receive it and verify that everything is correct, we will proceed with the refund, which may take 3 to 12 working days after we receive the package at our facilities. If the product is used or the serial number does not match, we will not be able to process the return, and we will send the product back to you.

If you have any doubts, you can find more information on this page about how to make a return, and if you need further assistance, contact our Customer Service through one of the following methods:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

The processing of a return can take a few days. If you still don't have any information during this time, please contact our Customer Service team, and they will be happy to assist you.

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

Of course! You have 30 days to return your product if you no longer want it. In these cases, as a customer, you must select the transportation company that is most convenient for you and send the package to our facilities. It is important to know that since it is a withdrawal, you must bear the shipping costs.

We recommend using the Packlink shipping comparator to see the different shipping companies and select the most economical one for you.

Remember that to make a return, the product must be unused, and the serial number must match the one we sent you.

IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send us the product to our facilities. Once we receive it and verify that everything is correct, we will proceed with the refund, which may take 3 to 12 business days after we receive the package at our facilities. If the product is used or the serial number does not match, we will not be able to process the return, and we will send the product back to you.

WARNING: Personal hygiene items can only be returned in case of defect or if they are sealed, just as you received them.

If you have initiated a return and completed all the steps correctly, your refund will be processed within 3 to 12 business days from the receipt of your package at our warehouses.

IMPORTANT: The order amount will be refunded via the same payment method you selected to complete your purchase.

Payment Methods

At TiendaCPU, we want our customers to have the greatest possible ease when making their purchases, which is why we offer the following payment methods:

- Credit or Debit Card payment with VISA or MASTERCARD

- Paypal

- Bizum

- Bank Transfer

- Cash on delivery

Financing with Aplazame.

Once you add your products to the cart, you can select the payment method you prefer to complete your order.

If you've encountered an issue with your payment, don't worry. The first thing you should do is ensure that the entered data is correct. Remember that if you're making a payment with a card or using Aplazame, you must have sufficient funds in your account.

If after verifying all the above correctly the problem persists, please contact our Customer Service:

- Phone: 952 373 951

- WhatsApp: 637 550 284

- Email: atc@tiendacpu.com

Don't worry, we'll assist you with your issue as quickly as possible.

Paying by bank transfer at TiendaCPU is very easy. Simply add the products you want to purchase to your cart and select the payment method of 'Bank Transfer.' Once you have completed the purchase, you will receive an email with all the necessary information for you to make the bank transfer to any of our accounts.

After making the payment, remember to send a copy of the transfer receipt to our email at administracion@tiendacpu.com for validation. Once we have received the payment, we will promptly send your order to your home.

IMPORTANT: When placing an order via bank transfer, you have only 5 days to make the transfer, or your order will be automatically canceled.

Financing your order with TiendaCPU is very simple. To do so, you need to add the desired products to your cart and select the payment method of Aplazame, which is the financial service we collaborate with.

Once you have selected this payment method, a pop-up window will appear where you will be redirected to the Aplazame system. Here, you will need to enter all your personal details, payment method, and select the financing plan you prefer. Once they have validated your information, processed the payment, and registered the purchase in their system, the order will be completed, and we will send it to your home as soon as possible.

Yes, being an external service to us, PayPal charges a small surcharge when using their service. Remember that we do not include this surcharge in the final product price, but as an additional expense when placing the order to offer you the best price.

As our shipping costs are completely free, in the case of cash on delivery payments, there will be a surcharge equivalent to 2% of the value of the product or products, due to the management by the transport company.

Need more help?

If our Help Center hasn't been able to solve your issue, don't worry, contact us through one of these contact methods, we'll be happy to assist you.

CUSTOMER SERVICE HOURS

(Mon-Fri 10:00 AM to 2:00 PM - 3:00 PM to 5:00 PM)

Contact Form

In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that the data provided by you will be processed by CPU GLOBAL SALES S.L. with CIF B93491173, located at CALLE MANUEL FRANCO CUBEIRO, 15, POLÍGONO EL PINILLO, TORREMOLINOS 29620 MALAGA, for the purpose of providing the requested and/or contracted service, and invoicing for it. The legal basis for the processing of your data is the execution of the service contracted and/or requested by you. The prospective offer of products and services is based on the consent requested from you, without the withdrawal of this consent affecting the execution of the contract in any case. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation to do so. You have the right to obtain confirmation as to whether CPU GLOBAL SALES S.L. is processing your personal data and therefore you have the right to exercise your rights of access, rectification, limitation of processing, portability, opposition to processing, and erasure of your data, as well as the right to lodge a complaint with the Control Authority by writing to the postal address mentioned above or by email to RMA@TIENDACPU.COM, attaching a copy of your ID in both cases.