GENERAL CONTRACT CONDITIONS
1. Legal Framework
In compliance with the current regulations, the entity CPU GLOBAL SALES S.L. that operates online from the present website www.tiendacpu.com details the following general contract conditions for the products and/or services offered through the same and from which the rights and obligations of the parties are established.
The Present General Contract Conditions (hereinafter, "Conditions") function to regulate the relationship between CPU GLOBAL SALES S.L. (hereinafter, the "Provider") and the clients (hereinafter, the "User"), relating to all transactions made through the website of the online shop.
2.1.- Company Offeror
COMPANY NAME: CPU GLOBAL SALES S.L.
COMMERCIAL NAME: TIENDACPU
DOMICILE: CALLE MANUEL FRANCO CUBEIRO, 37
And the other party:
2.2.- The User
A user or client is understood to be an Internet user who acquires this status by registering on the website, using a form, and who is assigned a username and password, for which they full responsibility for their use and custody, and is responsible for the validity of the personal data disclosed to the provider, as we shall see in the section on User Registration.
By accepting the present Conditions, the User states that:
1. They are a person with the capacity to contract according to the regulations in force.
2. They have read and accept the present Conditions.
The User will always and in all cases, prior to the start of the procedure for contracting products, have access to the conditions, which will be stored and/or reproduced on a permanent medium.
5.- Validity or Duration
The period of validity or duration of the present Conditions and particular conditions of the contract will be for the period that the same remain published on the cited website, and will apply from the moment the User makes use of the website, and/or proceeds with contracting any products.
The provider reserves the right to unilaterally modify said Conditions, without it affecting the goods or promotions acquired by the User previous to the modification.
The User commits to reading the contract conditions attentively each time they proceed to contract any product, as such conditions are subject to modification since the User last accessed them.
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity shall affect only that clause or the part thereof which is null or ineffective, and the Conditions shall subsist in all other respects.
8.- Contract object
The present contract is intended to regulate the contractual relationship of sale and purchase arising between the provider and the user from the moment the purchase is accepted during the online contract process through the mechanisms that are set out below.
The contractual relationship of sale and purchase involves the delivery, in exchange for a determined price, publicly expressed on the website, of one or various concrete products.
Each of said products will be subject to specific regulation through the particular contract conditions of each of them, of which more detail will be given in the section on guarantee, returns, withdrawal, or in the product's own technical data sheet, due to the different formats in which the products are marketed, their packaging, or their very nature.
9.- User Register
The User can register on the website using the button accessed via "My Account" and then creating an account. When doing so, they will enter their email address and then press the button "Create an account". After, they will enter their personal information, such as: Name, surname, password, and date of birth. At this point they will be able to read and accept the sales policy. After clicking Register, they will receive a welcome email.
The user will select their username and a password, committing to make diligent use of the same and to not make them available to third parties, as well as to communicate to the provider the loss or theft of the same or of possible access by an unauthorised third party, in which case the provider will proceed to block them immediately. The user has full responsibility for the use and custody of the username and password, being responsible for the validity of the personal data provided to the provider.
The user may not create as a username using words that are intended to confuse others by identifying the user as a member associated to the provider, or using expressions that are rude, offensive and in general contrary to the law or moral principles and good manners.
10.- Geographic area
The website of CPU GLOBAL SALES S.L. operates and sells only in the Iberian Peninsula, Balearic Islands, Portugal, France and Italy. Hereinafter, this geographic area will be understood as “the Territory”. Products will therefore only be sent and distributed within the Territory. Use of the website as well as any purchase made on the same is considered effective in Spain, and is therefore subject to the current Spanish laws and regulations. The Provider does not accept nor deliver orders outside of the mentioned Territory. The above is without prejudice to the fact that we will soon be able to offer these services in the excluded areas, in which case this will be announced in advance on the present website.
11.- Product Information
The Provider pays great attention to the relative information of product features through technical descriptions from their collaborating companies and factories, and through photographs that illustrate the products. All this is done within the limits of technology and respecting the market standards.
This descriptive data will include a contact form in case you wish to obtain more detailed information. Or for greater ease, you can have access to a link extending the information further still.
12.- Taxes, currency and shipping costs
The prices indicated with respect to each product include the Value Added Tax (VAT) and in all cases is expressed Euros (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or costs for any other additional services and annexes of the acquired product.
13.- Language used in the contract
The contract process and the pre-contractual information is in Spanish, and this language will be used to carry out the contract.
14.- Steps of the Contract / Purchase Process
To start the contract process involving products on www.tiendacpu.com, the first necessary step is to create an account. This is done by pressing the button that appears on the homepage of the website titled “my account” and filling in the obligatory information that is requested and will appear on the page. After registering, a username and password will be assigned automatically, in accordance with that previously chosen by the interested party.
After clicking Register, the user will receive a welcome email. Once fully registered, the user will be able to enter their username and password for their profile and be able to manage all the functions that the provider of the page has made available. For example, the section for account information and personal information, history and my order details, product returns, payment invoices, and the possibility to accept the sales policy.
Once registered, the user will be able to proceed with the purchase of their product(s).
14.2.- Purchase process
The purchase process is simple and easy.
• Summary of products added to the shopping basket
• Method of ordering as a guest or under registration
• Shipping information
• Shipping method
• Payment Information
• Review of the order and payment
Clauses to note in the purchase process
15.- Availability of the product
The purchase of products is done to order, and is carried out through our stock management system. In the event of a delay in the shipment, prior notification will be given by telephone or e-mail.
16.- Product types
The website offers a wide range of the best brands of electronics-related products at very competitive prices, organised into categories for ease of searching.
17.- Maximum order value There is no maximum order value.
18.- Adding items to or Cancelling your order
You can add items to your order so long as you have not finalised the purchase, and you can do so by pressing the “Continue shopping” button.
You may cancel an order after completing a purchase with a right to a full refund provided the following conditions at met:
The order has not left our warehouses nor is in transit to the delivery address indicated.
For orders that have already left the CPU GLOBAL SALES S.L. facilities, the courier company will be notified and, in such case, the client will receive a full refund except for the shipping costs.
To request an order cancellation, please send an email to: firstname.lastname@example.org.
19.- Shipping costs, shipping methods and delivery timeframes
Shipping costs are set by the supplier's transport company.
The shipping methods are home delivery and to the Provider's shop address.
The order will be sent to the address indicated when you make your purchase. The Provider does not guarantee delivery to post boxes.
20.- Delivery timeframe
Shipments have a delivery timeframe of 24/48 hours (from Monday to Friday), subject to the type of delivery selected, from the moment the purchase payment is made effective. Orders are shipped the same day if the payment is made before 17:00 hours.
When you receive your package, check that everything is in good order and that the packaging is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly on receipt. When you open your package, if you find that the items delivered do not match your order or are damaged, please contact our Customer Service Department, see the relevant section.
Product delivery by suppliers does not include the process of installing and operating the products.
Where can I view my invoice? Invoices can be viewed and downloaded from the user control panel. For this download, users should go to “My Account”, “Purchase History”.
Additionally, a printed invoice will always be included in the order delivery.
22.- Value added tax
In compliance with the current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
23.- Methods and Forms of payment
In general, the User can choose to pay by:
A) Credit/debit card, for which they will provide, amongst other details:
(i) name and surname;
(ii) card number;
(iv) card expiry date;
Once you have validated all the information regarding your purchase (items, shipping method, delivery address, billing), an option to select your preferred mode of payment will appear and you can enter your relevant information.
In the event of the payment platform informing us that the card is unauthorised, the order will be cancelled automatically, informing the customer of the cancellation online and at the time, as we have mentioned above. Payments cannot be made with cards issued outside Spanish territory.
Your card information will not be saved to our database as it will be filled in on the secure website of the chosen bank.
Your card information is protected at all times thanks to the secure servers of banks that use SSL encryption in their communications.
B) Bank transfer
The transfer must be made to the account indicated to you in due course. IMPORTANT: for a transfer reference, you will have to indicate only the number of the order, which will be given to you.
You can also make the purchase payment through PayPal. By choosing PayPal as a method of payment, the billing address indicated previously will be ignored, and the billing address registered with your PayPal account will be used instead (Processing fees: 2.9% + 0.35€).
D) Cash on delivery
You can pay cash on delivery for your order with an extra charge of 2€.
Once the payment is completed, a payment confirmation screen will appear and a confirmation email will be sent. In the event that the payment is not made correctly, you will be informed by email.
24.- General clauses regarding the Payment Process
• The payment order given by the User necessarily implies the acceptance of these General Conditions, as well as the particular conditions of the order.
• For any payment method chosen by the User, all transactions will be subject to the terms and conditions applicable to the User by the financial institutions involved or by the secure payment platforms (e.g. Visa, Mastercard, Iupay, etc.).
• Once the payment has been correctly made, the User will receive two informative and confirmation emails confirming the essential conditions of the operation:
o Contracted services, and description of the provision of the same.
o Products sent to the address indicated by the User.
The confirmation email will contain the product invoice, with which the User can, on receipt of the order, request the guarantee from the merchant.
The User will always have access on the website to their order information and the corresponding invoices for the purchases made.
The Provider reserves the right to cancel payments and orders if there is evidence of fraudulent activity, bringing to the attention of the appropriate authorities conduct that is liable to be investigated with a view to preventing fraud.
25.- Returning faulty, damaged or incorrect products or exercising the Right of Withdrawal
The User has the right to withdraw from the purchase made through the Website, and therefore, if they are not satisfied, may return the Product within a maximum period of thirty (30) calendar days from the moment they receive the product(s) or from the formalisation of the contract in the case of contracting services.
To exercise the right of withdrawal, please notify us of the decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or email) at CPU GLOBAL SALES S.L., CALLE MANUEL FRANCO CUBEIRO, 37, TORREMOLINOS, 29620(MALAGA), by telephone 952373951, or by email email@example.com. If you wish, you may use the model withdrawal form attached to these Conditions as an Annex.
The refund will include the amount of the purchase and, if any, the delivery costs. The refund will be made by the same means of payment with which the Product was purchased, discounting the return costs that will be assumed by the customer.
The Customer must return the products subject to withdrawal without any undue delay and in any case no later than 14 calendar days from the date the decision to withdraw is communicated.
The refund of the amount corresponding to the withdrawal will be made within a period of 14 calendar days from the date the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise the payment may be withheld until the goods have been received or until the Customer provides proof of the return of the goods.
Excluded from the right of withdrawal are:
a. Service compensation after the service has been fully carried out.
b. The supply of goods or services made to the Customer's specifications or that have been clearly personalised.
c. The supply of sealed goods not suitable for returns for reasons of health and hygiene and that have been unsealed after delivery.
d. The provision of digital content (not provided on a physical medium) when fulfilment has already begun. The Customer is expressly aware that once the digital download has started, they will lose the right of withdrawal.
e. Any other goods or service protected in art. 103 of the RDL 1/2007, of 16 November.
The Customer will be responsible for the decrease in value or the goods resulting from any alteration of the same apart from that necessary to establish its nature, characteristics or functioning. In any case, to make use of the right of withdrawal, Products must be returned in their original packaging along with the invoice. In the event of them being returned without said packaging or with defects, the amount to be paid to the Customer for the return of the product will decrease by the corresponding quantity. Before returning the Product, the Customer must ensure it is properly protected and sealed so that it does not suffer any damage during transport.
In the case of products that require opening and use in order to check their proper functioning, the Provider will accept their return provided the product returned is in perfect condition and has all its components, packaging and wrapping.
The Customer must also ensure that:
a) It has not been used incorrectly or negligently, has not been handled improperly or recklessly, and has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident nor any attempt to repair or modify it.
c) It has not been used in a manner contrary to that established in the Product instruction provided by the manufacturer.
d) It has not deteriorated due to natural wear and tear after receipt.
If the product does not comply with any of the mentioned requirements, we may decide, at our discretion, not to repair or substitute the product, nor refund the amount paid, and/or ask you to cover the total transport and revision costs, arising according to the current standard rates. In the following link, you can consult the price of each transport shipment, which will be accepted in the Terms and Conditions at the time of purchase. https://www.tiendacpu.com/pedido-rapido.
In the event of a defective product, the Provider will, as appropriate, repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user.
In the event that the product or its packaging has been damaged or is not in its original condition, the value of the item will be depreciated.
This provision does not affect the rights granted to the consumer by the legislation in force.
In cases where You consider that at the time of delivery the product does not comply with that
In cases where You consider that at the time of delivery the product does not comply with the terms of the Contract, that the product was damaged during shipping, or is incorrect, you must contact us immediately using our contact form, providing the details of the product and the damage it has suffered, or by calling the telephone number 952373951 during our customer service hours aforementioned and under the heading Customer Service.
Once the returns request has been validated, and the appropriate checks made, after confirmation via email, we will proceed with the product collection from the same delivery location.
We will carefully examine the returned product and inform you by e-mail within a reasonable period whether a return or replacement is appropriate (if any). The return or replacement of the item will be made as soon as possible and in any case within 14 calendar days from the date we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
This does not affect the rights recognised by the legislation in force.
It will not be possible to exchange an item for a different one, rather it will have to be returned and a new purchase made.
Returning a product bought online can be done via the following method:
1. Through a request for collection from your home, which you can do by sending an emailing requesting such a return with your contact details and order number, or by contacting our customer service using the information detailed under Heading 26.
In the event of you receiving the wrong order, please call our Custer Service on telephone number 952373951 or by Whatsapp 637550284 or send an email to the following address: firstname.lastname@example.org. We will be happy to assist you in correcting the error.
26.- Customer Service: Help, Suggestions and Complaints
You can contact our Customer Service at any time to ask for help, offer suggestions or make complaints by writing to email@example.com or calling 952373951 - Whatsapp: 637550284 Monday to Friday from 11:00 to 17:00. A withdrawal form can be downloaded from here: Withdrawal Form, which can be filled and sent to: firstname.lastname@example.org.
27.- Product guarantee
All new items offered on our web page have an official manufacturer guarantee under the legally established terms, for a period of 2 years from the date of delivery. We offer a 1-year guarantee for refurbished and second-hand products.
This guarantee timeframe runs for 2 years from the date of product delivery, though it does not include deficiencies caused by negligence, blows, incorrect use or improper manipulation, incorrect installations not carried out by authorised Technical Services when applicable, etc, or materials that are worn out by use.
The provider reserves the right to request verification of the origin of the issue from the brand’s official technical service. In the event of a defect resulting from other causes than that of its origin, the repair will be chargeable. In cases that justify the application of the guarantee, a repair, replacement of the item, discount or return will be carried out, in the terms established by law.
If you wish to make use of the guarantee, please contact Customer Service by phone or email, where they will inform you of how to proceed.
28.- Rights of the Provider
• Preserve, modify or suspend their website without prior notice.
• Modify the price of the offers.
• Reject orders due to lack of stock or non-payment by the customer.
• Refuse customers access to IT tools in case of non-compliance with these conditions.
• Receive the amount of the customer's purchases, accepted in the transaction.
• Reserve control and retain full ownership of the item until full payment is made by the customer.
• Not to reproduce, transfer or dispose of the information published by The Provider in all its content without the express permission of the company itself.
• Proceed to correct or amend human or computer errors.
29.- Limitation liability
All information provided by the User to the Provider and through the corresponding forms must be correct. It is the responsibility of the User to maintain such information duly updated. In any case, the Provider is exempt from any responsibility for damages or losses resulting from having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information submitted by the user through the corresponding forms.
The Provider is not responsible is not be liable in cases in which it corresponds to the parents, guardians or legal representatives of the Users who are minors or disabled to authorise access, the supply of personal information or the use of the website or the contracting of any products or services provided through the applications or web platform. It is the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use by the minor or disabled person to contract the products and services provided through www.tiendacpu.com.
Access of Users to the Content does not imply any obligation on the part of the Provider to control the absence of viruses or other elements that may be harmful to the User’s computer equipment. In any case, it will be the responsibility of the User to have the necessary tools to detect such viruses or harmful computer elements. Consequently, The Provider will not be responsible for any possible damage caused to the computer equipment of Users or third parties through access to the Content.
The Provider is not liable for any interruptions in electrical or telecommunications services which prevent users from using the services offered.
30.- Applicable Law and Jurisdiction
These conditions will be governed by or interpreted in accordance with Spanish law in those matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the user's domicile.
In the event that the user is domiciled outside of Spain, the provider and the user expressly renounce any other forum, submitting themselves to the Courts and Tribunals of the domicile of the OWNER OF THE WEBSITE.
31.- Online dispute resolution platform for consumers and traders The European Commission has launched a platform to help consumers and traders resolve disputes relating to purchases made on the Internet.